Request a refund
Account & Billing Questions•Updated recently
At CARFAX, we strive to provide the most accurate and comprehensive vehicle history records. If you need to request a refund, please review our policy and submission guide:
Refund Guidelines:
- Refunds are evaluated on a case-by-case basis.
- Purchased report packages have an expiration date; unused reports are generally not refundable once expired.
- Duplicate purchases made in error are typically refunded within 30 days of the purchase date.
How to Request a Refund:
- Navigate to the Contact Us page and select General Support.
- Select Billing / refund in the dropdown.
- Provide your transaction details, including:
- Order ID or Reference Number
- The email address used for the purchase
- A detailed explanation of why you are requesting a refund
A Billing specialist will review your request and reply to your inquiry within 2-3 business days.
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