Account & Billing Questions
Manage your CARFAX account settings, update email subscription lists, resolve login errors, and request refunds.
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How to Delete Your CARFAX Account
We are sorry to see you go. If you wish to delete your CARFAX account, you can request account deletion directly through your settings or by contacting support: **Via Account Settings:** 1. Log in to your CARFAX account. 2. Navigate to your **Account Settings** page. 3. Scroll to the bottom of the page and select the **Delete Account** option. 4. Confirm your deletion request. **Via Contact Form:** If you cannot log in or need help deleting your account: 1. Go to the **Contact Us** page. 2. Under "Choose a Concern", select **My CARFAX Account**. 3. Request account deletion in the description field. *Note: Account deletion is permanent and will remove access to any unused report credits or history logs.*
CARFAX text messages
CARFAX sends SMS text messages for service reminders, vehicle alerts, and security codes. To manage your text message preferences: - **To Opt Out**: Simply reply **STOP** to any text message received from CARFAX. You will receive a confirmation SMS, and we will stop sending text alerts to that number. - **To Re-subscribe**: Text **START** or **JOIN** to the same number, or log into your Car Care profile and select to opt back in to mobile alerts. - **Message and Data Rates**: Standard message and data rates may apply depending on your mobile carrier.
I can't log in
If you are having trouble logging in to your CARFAX account, try the following steps to resolve the issue: 1. **Reset Password**: Click on the **Forgot Password** link on the login page. Enter your registered email address, and we will send a password reset link. 2. **Check Your Email**: Ensure you are using the exact email address you used when registering or purchasing reports. 3. **Clear Cache and Cookies**: Sometimes, stale browser data can block successful login attempts. Clear your browser cache or try logging in using an incognito/private window. 4. **Ad-Blockers**: Disable any browser extensions or ad-blockers that might interfere with authentication scripts on our site. If you still cannot log in, please submit an inquiry via our General Contact form under **General Questions**.
Request a refund
At CARFAX, we strive to provide the most accurate and comprehensive vehicle history records. If you need to request a refund, please review our policy and submission guide: **Refund Guidelines:** - Refunds are evaluated on a case-by-case basis. - Purchased report packages have an expiration date; unused reports are generally not refundable once expired. - Duplicate purchases made in error are typically refunded within 30 days of the purchase date. **How to Request a Refund:** 1. Navigate to the **Contact Us** page and select **General Support**. 2. Select **Billing / refund** in the dropdown. 3. Provide your transaction details, including: - Order ID or Reference Number - The email address used for the purchase - A detailed explanation of why you are requesting a refund A Billing specialist will review your request and reply to your inquiry within 2-3 business days.
Email notification settings
You can customize and control the type of emails you receive from CARFAX, such as value updates, service alerts, and newsletters. **Updating Preferences:** 1. Log in to your CARFAX account or Car Care dashboard. 2. Go to **Profile** > **Communication Preferences**. 3. Toggle email categories on or off depending on your preference. 4. Click **Save** to apply the changes. Alternatively, you can unsubscribe from specific marketing lists by clicking the **Unsubscribe** link located in the footer of any email you receive from us.